Dispatch Management System for Fleet Operators

A single view of every active booking, every vehicle, every driver state. Filter by region, fleet, service type, or affiliate. Click any pin to take action — reassign, contact, intervene, override.

Live map with cluster zoom
Driver duty & HOS overlay
Booking pipeline timeline
Anomaly alerts (no-shows, slowdowns)
Multi-region tenancy
Custom dispatcher views

BKG-9421 LHR T5 → Mayfair Matched

BKG-9422 Park Lane → LCY Routing

BKG-9423 Canary Wharf → STN Affiliate

BKG-9424 The Savoy → LHR T3 On-time

Treat affiliates like an extension of your own fleet — same SLAs, same pricing logic, same audit trail. Onboard partners with an invite link, configure commercial terms, and route work to them only when it makes commercial sense.

Hierarchical fleet model
Region → fleet → vehicle → driver, fully nestable.
Affiliate vetting workflow
Documents, insurance, vehicle photos, sign-off.
Per-affiliate margin & commercials
Cost-plus, fixed margin, share, or hybrid.
Two-way job confirmation
Affiliates accept, reject, or counter — all in-platform.

Fleet Asset Management

Centralised Vehicle Document Handling
Maintain a complete digital record for every vehicle — insurance certificates, taxi licences, permits, and inspection reports. Stored securely, accessible remotely for auditing.
Automated Permit Expiry Control
Assign permit renewal dates; expired vehicles are automatically excluded from job allocation.
CO₂ Emission Metrics
Each vehicle is assigned CO₂ metrics per trip for accurate sustainability reporting and carbon offset programmes.
Multi-Service Allocation Rules
Configure which service types a vehicle can fulfil — a standard MPV can be excluded from VIP service automatically.
Enhanced Vehicle Attributes
Define amenities, accessibility features, and technology (Wi-Fi, child seats, bottled water, daily press) that feed into the booking engine and passenger app.

Every booking is a state machine — quoted, confirmed, dispatched, in-trip, completed, invoiced, paid. Every transition timestamped, attributed, and replayable for support, billing, and dispute resolution.

Account Bookers

Role-Based Access
Assign bookers to accounts with defined permissions; each operates under the parent company's compliance rules and can access the B2B portal or passenger app by role.
Delegated Booking
Allow bookers to reserve on behalf of travellers with controls over pricing, notes, and passenger details. Bookers and travellers can configure preferred vehicle class, trusted drivers, language, and communication channels.
Approvals & Policy Control
Optional approval flows for out-of-policy or premium bookings; notifications sent to designated approvers, bookings held until authorised.
Audit & Spend Limits
Full visibility of every booking action; monthly spend caps, service type restrictions, and audit trails for financial and policy reporting.

Restrictions

Account-Based Service Access
Assign accounts and users to approved service levels (Standard, Executive, VIP) with time-of-day window control.
Driver Suitability by Grading
Grade accounts and restrict driver allocation by profile grading to meet SLAs.
Geo & Time Eligibility
Limit services by zone, date ranges, or operating hours for specific accounts.
Channel Controls
Show/hide services across B2C site, corporate portal, call centre, and passenger apps per account.

Communications

Custom Communication Plans
Set plans per customer account or user, in any supported language.
Automated Alerts
Email/SMS for confirmation, amendments, cancellations, driver on-the-way and arrival.
Real-Time Tracking
Secure tracking links with vehicle/driver details, photo, and ETA.
Flight-Aware Messaging
Notify passengers and ops of flight delays to reduce inbound calls.
Fallback & Silence Windows
Choose secondary channel if delivery fails; set quiet hours for notifications.

Booking timeline · BKG-9421

Quoted 08:14:02

web · 4 service types

Confirmed 08:14:46

card · payment captured

Dispatched 09:02:11

DRV-184 matched · 12 min ETA

In-trip 09:14:20

pickup confirmed · pax onboard

Completed 09:56:02

drop confirmed · review sent

References

Custom Reference Fields
Capture Cost Centre, Project Ref, Traveller ID, PO Number across all booking channels with custom naming.
Reference Validation
Upload validation lists (Excel/CSV); prevent booking confirmation if invalid code entered.
Reporting & Export
Include references in confirmations, invoices, and CSV/BI exports for finance reconciliation.

Compliance

Per-Account Terms & Conditions
Apply custom Ts&Cs to confirmations, changes, ride-status updates, and invoices.
Privacy & Consent
Store marketing opt-in/out and honour per-user contact preferences.
Data Minimisation
Limit visible PII for drivers/partners; mask contact details where required.
Auditability
Full change history (who, what, when) for references, policies, and communications.

Meeting Boards

Digital Meet-and-Greet
Use the Meet & Greet app on a tablet/phone as a branded meeting board.
Per-Account Branding
Upload customer logos for consistent signage at airports and venues.
Accessibility Options
High-contrast theme and large-text mode for visibility in busy terminals.
Privacy Mode
Hide surnames or show initials only where required by policy.

Define service types (Standard / Executive / SUV / Coach / Limo) and pair them with tariffs that combine flat rates, distance, time-of-day, surge, vehicle category, vetted-driver premium, and pre-negotiated corporate rates. Tariffs are versioned, simulatable, and rollback-able.

Service Base £/mi Surge

Standard £12.00 £1.95 1.0×

Executive £20.00 £2.85 1.2×

SUV (6-seat) £28.00 £3.40 1.3×

Limo £42.00 £4.20 1.5×

Coach (16+1) £70.00 £3.10 1.0×

Pricing Types

Time & Date Pricing
Adjust fares by time of day, day of week, or seasonal date ranges for night rates, weekend surcharges, and peak adjustments.
Dynamic Surge Pricing
Rates increase as demand rises or as bookings approach travel date, similar to airline yield management.
Corporate Price Matrices
Create rate tables per customer account and service type, tailored to zones from entire countries to specific campuses.
Extras
Chargeable and complimentary add-ons (baby seats, Wi-Fi, bottled water) per service.
Minimum Fares & Base Rates
Define minimum fares, optionally including a set distance or time within the base rate.
Return Fare Optimisation
Discounted wait-and-return fares using flexible round-trip pricing formulas.
Waiting Time Charges
Per-minute fees with configurable free allowances and incremental billing blocks.
Stopover & Multi-Point Pricing
Automatic surcharges for stopovers, additional pickups, or multiple drop-offs.

Traffic-Adjusted Distance
Factor in real-world traffic patterns per service type for accurate fare calculation.
Fuel Surcharges & Gratuities
Add per-vehicle fuel surcharges and optional gratuities as one-time fees.
Distance Band Pricing
Progressive rate bands for long-distance journeys.
Hourly Rate Scaling
Hourly bands that reward longer hires with progressive discounts for chauffeur and tour ops.
Combined Distance & Hourly Logic
Intelligent combination of distance-band and hourly-rate pricing for most accurate fare.
Base-to-Base Pricing
Garage-to-garage calculation from depot to pickup, to drop-off, and back — reflecting true operational cost.
Per-Seat / Occupancy Pricing
Price by passenger occupancy for shared-ride, shuttle, or event transport.
Age-Based Discounts
Automatic fare reductions by passenger age bracket with configurable limits and percentage discounts.

Service Type Configuration

Detailed Vehicle Descriptions
Short and long descriptions displayed in booking engines, apps, and ride status updates.
Tax-Exempt Service Types
Designate service types at zero tax rate for exempt categories or contracted transport.
Dispatch Prioritisation
Assign priority values; set minimum dispatch times or flag vehicles for manual-only control.
Ride-Share Configuration
Enable per-seat sales, shared route optimisation, and per-passenger fare calculation.
Advance Booking Controls
Define minimum lead times to prevent last-minute bookings that disrupt operations.
Booking Time Restrictions
Limit availability to operating hours, blocking overnight pickups for non-24/7 fleets.
Visual Service Representation
Assign high-quality images per service type across web portal and passenger apps.

Ratings & Grading

Performance-Based Dispatch
Internal grading plus passenger feedback ratings feed into SmartDispatch™; highest-scoring drivers receive job offers first.
Internal Metrics Weighting
Administrators define weighting of punctuality, acceptance rate, and compliance for full flexibility.
Grading Alignment
Link driver grading to customer account grading; only top-rated drivers handle premium or VIP accounts.

Identity & Passenger Assurance

Facial Recognition Check-In
Confirms the driver behind the wheel matches the assigned profile every shift; prevents proxy driving.
Profile Image in Alerts
Driver photo included in SMS/email when en route or approaching.
Emergency Contacts
Store emergency numbers for rapid response during incidents.

Safety & Duty Limits

Maximum Working Hours
Enforce duty limits per region to prevent fatigue and protect public safety.
Minimum Break Times
Enforce rest windows between shifts; prevent immediate log back-in after log-off.
Wake-Up Alerts
Automated SMS for early-morning bookings if driver hasn't logged in; simultaneous dispatcher alert.

Driver — DRV-184

4.97

Rating · 412 trips

98%

On-time · last 90d

Licence Verified · expires 2028

Insurance Valid · public hire

DBS check Enhanced · 2025-09

HOS today 6.2h / 10h cap

ID check Face match ✓ 06:02:14

Compliance & Documents

Remote Document Storage
Store and view driver insurance, taxi licences, and permits remotely.
Permit Expiries & Auto-Blocking
Expired permits automatically exclude the driver from ride allocation.
Driver Portal Controls
Drivers access profile and ride data; compliance fields set by fleet owners are locked from driver modification.

Finance & Pay Runs

Employment Status
Define self-employed or company-employed per driver for accurate tax handling.
Fixed-Rate Charges
Flat fee for a defined period; ideal for weekly rental or fixed-contract drivers.
Variable Earnings Fees
Percentage-based deductions scaling with total earnings for flexible commission structures.
Cash Collection Commissions
Auto-deduct platform fees on cash collected in-vehicle with full traceability.
Fleet Insurance Contributions
Recurring insurance fees distributed transparently across drivers.

Vehicle Rental Billing
Daily, weekly, or monthly rental fees linked to pay-run summaries.
Technology & Equipment Fees
Recover costs for tablets, data plans, or GPS units through automated deductions.
Custom Tax Profiles
Unique tax rates per driver for differing employment types, territories, or company structures.
Parking Charge Holdbacks
Withhold parking payments until verified for precise expense control.
Cancelled Ride Compensation
Define % of fare payable to drivers for cancellations on arrival, adjustable per driver.

Operator-defined, priority-ordered rules engine — you compose the strategy, MoovLogic enforces it. Stack rules per region, per service type, or per corporate client. Override any individual booking with one click.

Automated Affiliate Dispatch
Allocate bookings based on pre-set zones, overlap rules, and service capabilities. Strategies: Quality-first (highest-rated wins), Margin-first (lowest cost wins), Network-first (equal round-robin split).
Affiliate Booking Permissions
Control whether affiliates can edit, amend, or cancel assigned bookings; optionally lock editing to the originating operator only.
Branded Ride Communication
For RAP users, all passenger-facing communications can be branded under the affiliate's name; affiliates can optionally invoice clients directly.
Custom Acceptance Methods
Auto-accept for platform-managed fleets; manual acceptance via RideBridge for external affiliate workflows.

Timeouts & Hand-Back Controls
Set acceptance deadlines; unaccepted rides return to the originating operator automatically. Hand-back timeouts prevent last-minute cancellations near pickup.
Automated Commission Management
Fixed or percentage-based commissions calculated automatically during self-billing invoice generation.
Zone-to-Zone Pricing
Customise zone-to-zone rates per affiliate and per customer; view, compare, and adjust rates directly in the platform.
Affiliate Self-Billing Module
Auto-generate invoices on behalf of affiliates to simplify payment cycles and ensure full audit compliance.

The dispatch system enterprise teams stop replacing.

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