Enterprise-Grade Dispatch Management System

Optimise every journey with real-time automation, intelligent driver allocation, and instant visibility across your fleet, partners, and bookings — all powered by a connected platform that streamlines communication, reduces manual intervention, and ensures every ride runs on time and to standard.

  • LIVE OPERATIONS VISIBILITY
    Monitor every trip, vehicle, and driver through a single live dashboard. From instant status updates to live-map tracking, the dispatch console gives your team full operational awareness and control at all times.
  • FLEET & AFFILIATE CONTROL
    Manage company fleets and external partners through unified workflows. Set compliance rules, assign zones, and automate affiliate hand-offs while maintaining full transparency over costs, service levels, and performance.
  • INTELLIGENT DRIVER ALLOCATION
    Assign rides in real time using advanced logic that matches drivers by proximity, grading, and vehicle type. SmartDispatch™ ensures every booking is handled by the most suitable driver — reducing idle time and maximising utilisation.

PURPOSE-BUILT SOFTWARE FOR GLOBAL DISPATCH AND FLEET OPERATORS

Streamline bookings, fleet control, and partner management with an enterprise-grade dispatch platform built for ground transport providers of every scale. Simplify operations, automate workflows, and deliver the seamless service your passengers and partners expect.

Listing every feature of our Dispatch Management System would be exhaustive — so instead, we’re highlighting the key tools, automations, and integrations that make us different.
These are the capabilities that truly streamline daily operations, improve efficiency, and ensure a seamless experience for operators, drivers, and passengers alike.

ENHANCED CUSTOMER & BOOKING MANAGEMENT

Centralise customer profiles, streamline bookings, and automate multilingual notifications. Give passengers clear, real-time updates while your team gets fewer calls and faster resolutions.

  • Role-Based Access: Assign individual bookers to specific customer accounts with defined permissions. Each booker operates under the parent company’s compliance rules and can access the B2B web booking portal or passenger app according to their role. Ideal for managing internal travel coordinators, executive assistants, and account managers within one system.
  • Delegated Booking: Allow bookers to reserve journeys on behalf of travellers while controlling access to pricing, notes,
    and passenger details. Client administrators can delegate selected staff to manage bookings via the B2B corporate platform. Both bookers and travellers can configure their own preferences — such as preferred vehicle class, trusted drivers, language, and communication channels (SMS or email) — ensuring every booking aligns with personal and corporate policies.
  • Approvals & Policy Control: Introduce optional approval flows for out-of-policy journeys or premium services. Notifications are automatically sent to designated approvers, and bookings remain pending until authorised — reducing manual oversight while maintaining compliance.
  • Audit & Spend Limits: Maintain full visibility of every booking action, including who created, amended, or cancelled a trip. Apply monthly spend caps, restrict access to certain service types, and generate clear audit trails for financial and policy reporting.

FLEET ASSET MANAGEMENT

Gain total visibility of your vehicles, documentation, and maintenance schedules. Keep every car compliant, track utilisation in real time, and optimise fleet availability with data-driven insights.

  • Centralised Vehicle Document Handling: Maintain a complete digital record for every vehicle in your fleet, including insurance certificates, taxi licences, permits, and inspection reports. All documents are stored securely within the platform and accessible remotely for auditing, compliance, or operational checks.
  • Automated Permit Expiry Control: Assign operating permits and define renewal dates for each vehicle.
    When a permit reaches its expiry date, the system automatically excludes that vehicle from job allocation until renewed — protecting compliance and passenger safety at all times.
  • Environmental Data & Validation: Each vehicle is validated on entry into the system and assigned CO₂ emission metrics per trip, enabling accurate sustainability reporting and supporting carbon offset programs. This ensures your fleet remains both compliant and environmentally responsible.
  • Multi-Service Allocation Rules: Configure which service types a vehicle can fulfil. For example, a standard MPV can be used for regular saloon bookings but will automatically be excluded from VIP or executive service requests, maintaining brand and service integrity.
  • Enhanced Vehicle Attributes: Define and manage detailed attributes attached to each asset — such as onboard amenities, accessibility features, or technology (e.g., Wi-Fi, child seats, bottled water, daily press). These details feed directly into the booking engine and passenger app to provide accurate service options and expectations.

SERVICE TYPE MANAGEMENT

Define, package, and control every service you sell — from airport transfers to hourly hires — with clear rules for availability, pricing, policies, and add-ons.

  • Time- and Date-Based Pricing: Adjust fares automatically according to the time of day, day of the week, or defined seasonal date ranges — perfect for night rates, weekend surcharges, or peak-season adjustments.
  • Dynamic Surge Pricing: The system intelligently increases rates as demand rises or as bookings get closer to the travel date, similar to airline yield management. Fleets can fine-tune surge thresholds to maximise revenue while maintaining competitiveness.
  • Custom Price Matrices per Account & Zone: Create multiple rate tables per customer account and service type, each tailored to different zones — from entire countries to specific city centres, airport perimeters, or corporate campuses. This enables precise localised pricing for complex operations.
  • Chargeable & Complimentary Extras: Assign optional add-ons such as baby seats, Wi-Fi, or bottled water. Distinguish between chargeable attributes and complimentary extras to reflect both premium services and brand goodwill.
  • Minimum Fares & Base Rates: Define minimum fare values, optionally including a set distance or time within that base rate. Apply unique base charges per vehicle class to align pricing across different fleet tiers.
  • Return Fare Optimisation: Offer discounted “wait and return” fares using flexible round-trip pricing formulas — ideal for airport transfers and corporate clients.
  • Currency Rounding Rules: Round all fares automatically to the nearest chosen denomination, keeping receipts and invoices clean and consistent.
  • Waiting Time Charges: Set per-minute waiting fees with configurable free allowances and incremental billing (e.g. 5-, 10-, 15-, or 30-minute blocks). Provides flexibility for different service levels and customer contracts.
  • Stopover & Multi-Point Pricing: Apply automatic surcharges for stopovers, additional pickups, or multiple drop-off addresses — ensuring accurate, transparent pricing on complex itineraries.
  • Traffic-Adjusted Distance Calculations: Factor in real-world traffic patterns per service type. The platform can increase the calculated distance or round up totals to ensure that journey pricing reflects realistic travel conditions.
  • Journey Time Calibration: Modify trip duration rules by service type to reflect true journey times, with rounding options that automatically influence fare calculation.
  • Fuel Surcharges & Gratuities: Add per-vehicle fuel surcharges for volatility in fuel costs and set optional gratuities as one-time fees to support driver retention and service quality.
  • Distance Band Pricing: Define progressive rate bands for long-distance journeys, offering fair pricing across extended trips while preserving profitability.
  • Hourly Rate Scaling: Set hourly pricing bands that reward longer hires with progressive discounts — ideal for chauffeur, event, or tour operations.
  • Combined Distance & Hourly Logic: The system can intelligently combine both distance-band and hourly-rate pricing to calculate the most accurate and profitable fare for each journey. This hybrid model ensures transparent pricing for customers while allowing operators to balance utilisation, duration, and profitability across different service types.
  • Base-to-Base Pricing: Configure pricing to calculate from a defined base location — known as “garage-to-garage” in the US — either as a fixed depot address per customer or a virtual base tied to a point of interest. Fares are then calculated from base to pickup, to drop-off, and back to base, providing a true operational cost model that reflects real driver time and distance.
  • Per-Seat / Occupancy-Based Pricing: Sell and price services based on passenger occupancy rather than full-vehicle hire. This enables shared-ride, shuttle, or event transport models where fares are calculated and billed per seat — providing flexible revenue opportunities.
  • Age-Based Discounts: Apply automatic fare reductions based on passenger age brackets — such as children or infants — with configurable age limits and percentage discounts. Ideal for family, shuttle, or tourism services that require flexible, rule-based pricing.

DRIVER MANAGEMENT

Streamline onboarding, keep compliance airtight, and give drivers a clear mobile workflow. Track availability, performance, and payouts with full auditability.

  • Performance-Based Dispatch: The system combines internal driver grading — configured by fleet administrators — with real passenger feedback ratings to calculate a dynamic overall score for every driver. This total score feeds directly into the SmartDispatch™ algorithm, ensuring that the most reliable, professional, and high-performing drivers receive job offers first. By rewarding excellence through allocation priority, the platform encourages consistent service quality and healthy competition across the fleet.
  • Internal Rating System: Administrators can define the weighting of internal metrics such as punctuality, acceptance rate, and compliance, allowing complete flexibility in how driver grades are determined. Combined with customer satisfaction data, this creates a transparent, data-driven approach to driver performance management.
  • Grading Alignment: Driver grading can be linked to customer account grading, restricting access so only top-rated drivers can handle premium or VIP accounts. This ensures clients receive service that meets their expectations, while providing drivers with a clear incentive to improve their performance and maintain high standards.

MANAGING & DEPLOYING AN AFFILIATE NETWORK

Build a trusted affiliate network with clear rules, automated ride allocations, and fully auditable billing. We enable you to onboard partners in minutes, maintain quality control, and scale coverage without adding vehicles. Each affiliate operates through its own secure portal in a true many-to-many environment — managing rides, tracking performance, and syncing automatically with your Dispatch Management System. Affiliates can be bulk-imported via Excel and configured for full DMS access or limited to the platform, designed specifically to connect demand with supply.

  • Automated Affiliate Dispatch: Automatically allocate bookings to affiliate partners based on pre-set operating zones, overlap rules, and service capabilities.
    Choose from multiple allocation strategies to match your business model:
    1. Best Wins: Assigns rides to the most efficient or highest-rated affiliate.
    2. Cheapest Wins: Allocates rides based on the lowest contracted rate or cost per trip.
    3. Equal Split: Distributes jobs evenly across your affiliate network for balanced utilisation.
  • Affiliate Booking Permissions: Control whether affiliates can edit, amend, or cancel assigned bookings.
    When disabled, only the originating operator retains full editing rights, preserving data integrity and client transparency.
  • Branded Ride Communication: For RAP (Ride Aggregation Platform) users, all passenger-facing communications — including confirmations, updates, and receipts — can be branded under the affiliate’s name.
    Optionally, affiliates can invoice clients directly while maintaining centralised control and reporting.
  • Custom Acceptance Methods: Define how affiliates confirm ride allocations based on their operating setup:
    1. If the affiliate manages their fleet via the platform, rides can be auto-accepted instantly for seamless dispatch.
    2. If the affiliate operates through RideBridge, manual acceptance workflows apply.
  • Timeouts & Hand-Back Controls: Set acceptance deadlines — if exceeded, rides are automatically returned to the originating operator.
    Use Hand-Back Timeouts to prevent last-minute cancellations close to the pickup time, ensuring operational stability and client confidence.
  • Automated Commission Management: Define fixed or percentage-based commissions per affiliate booking.
    These are calculated automatically during self-billing invoice generation, streamlining reconciliation between operators and partners.
  • Flexible Zone-to-Zone Pricing: Customise zone-to-zone rates per affiliate and per customer, allowing unique pricing models for the same customer in different regions.
    View, compare, and adjust affiliate rates directly through the platform for transparent pricing alignment.
  • Affiliate Self-Billing Module: Enable self-billing functionality to automatically generate invoices on behalf of affiliates.
    This simplifies payment cycles, reduces administrative effort, and ensures full audit compliance for both parties.